Are you concerned that answering customers online will take up too much time, can’t be regulated, or you don’t have a big enough team to handle incoming issues?
By not addressing these issues and creating a social space for you consumers you are losing out on potential consumers and increased revenue. And, you risk falling behind of your competitors. Right now, only 2% of brands respond consistently on social media while 67% of consumers have used a company’s social media site for servicing (J.D. Power and Associates). Just think of how many dissatisfied customers there are out there.
Don’t wait until it’s too late. Begin your social customer service program today and watch your customer base grow! Learn more here.