Your consumers are on social media – are you? Over 60% of consumers have used social media to chat directly with a brand. If your brand isn’t on any social networks, you aren’t engaging with all your current and potential customers. Why is this a problem?
- Your customers want to get to know you and understand who they are buying from.
- They can share negative experiences online leaving you unable to respond.
- You lose the opportunity to build relationships and create brand loyalists.
It’s time to become for you to become that brand customers enjoy interacting with on social media.