Strategy, advice, and inspiration for social media experts

The Keys to Customer Engagement on Social Media

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liveworld post by: liveworld

Part 3 in the Series: Social Customer Service Customers have high expectations for social customer service. At LiveWorld, we’ve found that 42% of consumers expect a response from companies on social media within an hour. However, many companies are failing miserably at meeting those expectations – 33% of consumers who reach out on social media for […]

Maximize the Customer Experience in a Socially Charged World

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liveworld post by: liveworld

Social customer experience is the chief battleground for brands; it is where consumers’ eyes, ears, minds and hearts are. How can you Maximize the Customer Experience in a Socially Charged World? LiveWorld CEO, Peter Friedman, prepares your brand for battle in his presentation for the Marketing Profs Virtual Conference Series. According to Gartner, 89% of […]

Social Listening Best Practices for Better Customer Service

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liveworld post by: liveworld

Part 2 in the Series: Social Customer Service Social customer service is growing by leaps and bounds. Nielson found that 33% of customers prefer it to the phone – and that number will only go up. Listening to social conversations and detecting customer service issues are key – you can’t respond to customer questions or […]

Chief Community Officer and Executive Vice President, Jenna Woodul, talks all things Community with Community Signal

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liveworld post by: liveworld

We use online communities everyday. You may even be logged into Facebook or Twitter interacting with friends right now. But, did you know Facebook wasn’t even a thought when online community began? They began over 30 years ago with Apple and our Chief Community Officer and Executive Vice President, Jenna Woodul, was at the start […]

Over 66% of consumers have stopped doing business with a brand after only one bad experience

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liveworld post by: liveworld

Your customers, not your products, make your business. So why wouldn’t you treat them with the same amount of importance? Over 66% of consumers have stopped doing business with a brand after only ONE bad experience. Don’t let this happen to you. Make sure your customer service team is equipped with the right tools and […]

The Importance of Social Customer Service for Business

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liveworld post by: liveworld

Part 1 in the Series: Social Customer Service Now more than ever, customers are taking their customer service issues to social media. But do you know how high the stakes are? Several studies show that it is critical for businesses to have an effective social customer service program. According to J.D. Power and Associates, 67% […]

LiveWorld’s Latest Advancement in Social Media Software

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liveworld post by: liveworld

Last week we released our new conversation management software for customer-obsessed brands. LiveWorld’s SaaS platform enables brands to manage customer conversations across social media and messaging apps in real time – thus enhancing social customer service and customer engagement. Not only will the software make your customers love you even more, it’ll make the entire conversation […]

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