Integrate Facebook Messenger at Scale

LiveWorld’s platform allows you to leverage Messenger software for conversational marketing and social customer service by scaling your team’s capabilities with best-in-class chatbot integrations.

By letting Messenger chatbots handle routine requests,  your team can spend their time managing complex interactions and the customer relationships that matter most to your business.  You set the rules – we make the execution seamless.

Increase customer engagement through direct, private messaging

Empower your team to provide rich Messenger engagement & immediately impact customer experience

Increase productivity by managing multiple Messenger accounts and conversations, all in one place

Understand full context through images, video, emojis, location, typing indicators, templated messages, receipts, and more rich media

Provide personalized and relevant responses by accessing all of a customer's dialogue, within a single thread

Combine the best of chatbot and live agent interactions

  • Scale engagement with integrated messenger bots to assist with simple and recurring customer questions
  • Save your team’s time, empathy and skills for the more complex interactions
  • Optimize engagement with real-time bot-to-agent conversation transfers and notifications within a single thread

Maximize the potential of all your social media in a single platform

Having meaningful conversations with your customers is the most proven way to gain brand loyalty.

  • Support for all major social media channels
  • Detect and intelligently route relevant conversations by keyword, themes, sentiment, language, and customer category or segment
  • Track resolution and enforce SLAs using our ticket management framework with business rules, automated CSAT surveys, tagging, and full audit trail

Gain insight through conversation analytics

  • See ROI indicators such as increased engagement and reduction in response time through our visual dashboard
  • A topic cloud allows you to instantly identify your most significant segments and areas of opportunity
  • Analyze your team’s performance and efficiencies for future goal setting

Transform how your company connects with customers.

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