Last week we released our new conversation management software for customer-obsessed brands. LiveWorld’s SaaS platform enables brands to manage customer conversations across social media and messaging apps in real time – thus enhancing social customer service and customer engagement. Not only will the software make your customers love you even more, it’ll make the entire conversation process easier for your company’s employees through case management, richer customer knowledge, and prioritization of inquiries.
This revolutionary new software fills a much-needed void in the social media software space. Now more than ever, customers are reaching out to brands on social media in order to resolve issues they may have.
Don’t just take our word for it. The following outlets have also shared the news:
- MarketingLand: LiveWorld launches first public tool — a high-speed management platform for social conversations
- SocialTimes: 5 Ways Brands Can Connect With Social Media Messaging
- Brandchannel: Real-Time Conversations: 5 Questions with LiveWorld CEO Peter Friedman
- HotelExecutive.com: LiveWorld Unveils Conversation Management Platform, New Service & Engagement Software For Customer Obsessed Brands
- Internet Retailer: LiveWorld Unveils Conversation Management Software For Customer-Obsessed Brands
While we just publicly launched the software, it’s definitely not unproven. You’ll find it in use at multiple Fortune 100 companies including top brands in retail, CPG, pharma, and travel & financial services.