LiveCare includes enhanced escalation features, SLA monitoring, Ask & Answer, and specialized reports.
Ask & Answer provides a customer support social experience on the brand’s Facebook Page, the brand’s website, or an integrated combination of both.
The LiveCare Application Suite also includes an API, with which we can custom integrate the system with a brand’s CRM system.
Want more information on how LiveWorld can help your organization create great social customer relationships?
You can reach us at 800-301-9507 or here. Contact us for a demo, more information, or just to chat.