At its core, LiveWorld combines expert social media services with cutting edge technology to create world class social media solutions for it clients. A partnership with LiveWorld means that your customers, fans and followers will never be left out in the cold. With 24/7 customer engagement and content moderation services, LiveWorld is trusted partner to the world’s largest and most successful brands.
Brand Protection
Running the party. Moderation provides content review and brand response to users. The LiveWorld platform and services provide your brand party’s bouncers, getting rid of untoward content (such as spam and profanity) and maintaining an environment consistent with your brand values. Your party is efficiently managed with high-speed tools by trained moderation staff who can handle up to 1,000 posts per hour per moderator (under optimal conditions).
Actionable Business Insights
Learning from the participants. A brand’s online social party is constantly evolving and provides great context for business insights. Metrics, insight tagging, and qualitative reporting services derive business meaning from the whole of customer conversations. The combination of our platform’s Insight & Analytics Application Suite with efficient human review and strategic analysis results in real business insights and actionable recommendations.
Engagement for Marketing, Service, and Support
Social media presents brands with a great opportunity to engage for marketing, allowing you to make friends with fans to support long-term customer loyalty. It also provides an unprecedented opportunity to engage for service and support — learning more about what customers need and how best to provide it for them. LiveWorld strategic engagement services address the span of user engagement you to achieve your business goals.
Planning the party. The best brand party is conceived in the context of a strategic framework, defining a social view of the brand in a party architecture: Why does your party differ from other brands, how does that differentiation happen, and how will it meet your goals? With 28 years of creating and managing social for Fortune 500 brands, we align your brand positioning with the consumer dialogue experience — creating cross-channel social programming plans, conversation calendars, and blueprints for crisis response.
Managing the party. We guide engagement, driving the conversation/relationship flow among customers, and working with you on social media crisis management.
Supporting the conversation. Our technology — LiveWorld Social Content Management Suite (SCMS), Facebook Forums, Facebook Ask & Answer, and branded community sites, all support and facilitate the social experience for marketing, service, and support.
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