LiveWorld provides real actionable insights and recommendations in social media monitoring that help you to understand what your customers actually think and what to do about it. At LiveWorld, we are always listening.
Our insight services include:
Insight Tagging
The LiveWorld platform’s LiveInsight Application Suite provides tagging tools that enable high speed, flexible human tagging of user comments. LiveWorld moderators tag user posts with client-directed characteristics such as positive/neutral/negative, level of engagement, product mentions, ad mentions, recommended posts to feature.
Metrics Reporting
Our social media monitoring reports include daily/weekly/monthly tracking metrics, insight tagging data (if the client is using it), as well as a Hot Points report, detailing highlights and verbatim selections from user content.
Strategic Insights
- Social Audit Scorecard
An analysis of a brand’s social efforts to evaluate the degree to which they demonstrate best practices for social media monitoring and engagement. - Competitive Analysis
What your competitors are doing with social media—and how they’re doing it. We present an overview of current social media initiatives and implementations of your competitors. - Tone & Insight Analysis
A high-level analysis of monthly performance, in the context of our Culture-Tone-Engagement framework with immediately actionable recommendations for the brand’s social media marketing efforts.
CONTACT US
Want more information on how LiveWorld can help your organization create great social customer relationships?
You can reach us at 800-301-9507 or here. Contact us for a demo, more information, or just to chat.
