Referring to social media crisis prevention recommendations made in the Altimeter Report on Social Business Readiness, this post describes how LiveWorld moderation services can help companies with 24/7 monitoring of customer activity across the social media landscape.
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A discussion of when or whether companies should close down their website communities in favor of starting Facebook Brand Pages.
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Here are 10 questions help brands to think through how they are set up to manage social media customer service, and what steps they will need to take to improve:
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A discussion of the positive view of community uprisings in online communities.
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How can brands build relationships with their fans and customers online? Star Aasved shares her advice.
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