Today we are announcing a new standard in social media and messaging app software. With LiveWorld, brands like yours can redefine how you engage the people who matter most to your business, your customers.
LiveWorld now makes it easier to listen, respond, and rapidly resolve customer issues in real time. Through better conversational engagement, your brand is able to communicate with more customer knowledge and compassion. And you’re able to do it at the scale your brand needs.
If you’re looking for a better way to grow business, improve customer satisfaction, increase loyalty, and drive word-of-mouth, then it’s time to look at LiveWorld — and here’s why:
Our Conversation Management Software:
- Enables intelligent triage and prioritization of conversations
- Detects and routes customer service inquiries and loyalty marketing opportunities
- Matches the structure of your business — by brand, product, store, region
- Supports messaging apps for individual conversations between customer and brand
- Lets agents move public comments to private, secure 1-on-1 conversations
- Delivers a more robust customer profile, blending corporate and social data
- Tracks activity and conversation history using case management framework
- Notifies teams of new conversations enabling prompt replies and managed SLAs
- Connects conversations and cases with enterprise CRM and Help Desk
LiveWorld will change when, where, and how well you interact with customers — and they are going to love you for it.
Like, really you.