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Community Management and Moderation Services
LiveWorld’s Moderation and Community Management
Services are the critical ingredients that turn software
applications into real business solutions—creating,
managing, and evolving the culture of a client’s
community, not only to reflect the brand, but be the
brand.
Moderation and Community Management Services are available in
combination with LiveWorld’s application hosting services
and unique moderation tools—or on client and third-party
systems.
Community Management: LiveWorld’s
unique Community Management services build on our 20 years of
experience to help clients define, develop, and deploy their
community applications. But that is only the beginning.
LiveWorld’s experienced Community Managers work with our
clients to oversee the day-to-day implementation of the
community, define guidelines, oversee moderation, provide
ongoing training, act as liaison for ongoing technical matters
and features, and provide ongoing insight and strategy
recommendations.
"Every effort made to make our consumers more a part of the Campbell Community is truly important. Your efforts have been instrumental to the success of our exchange."
– Campbell Soup Company
Community Guidelines: We begin by working
with a client to define the guidelines that fit the specific
community and brand goals. Launch management: Experienced
community managers with extensive track records in bringing new
products to market, our launch managers are also experts on
LiveWorld services from both a user and administrator
perspective. They work closely with our technical group to
implement and/or customize the experience each client expects.
Launch managers follow the project from strategic conception to
online introduction, and transition the product to the ongoing
care of community managers.
Moderation: LiveWorld moderators are trained, experienced facilitators of
online communication. Our extensive network of hundreds of
moderators around the world allows us to staff client venues
around the world and around the clock. From sweeping client
venues (scanning or previewing for appropriate content and
resulting action), to modeling leadership as hosts, to creating
appropriate programming, our moderators are capable of the full
range of social exchange. LiveWorld trains and manages
moderators with a variety of subject matter skills such that we
can implement standard, topical and programmed community
venues. LiveWorld’s extensive moderator network covers a
wide range of topical knowledge and skill sets uniquely
enabling us to match moderators to each client’s needs.
When launching a new community we initially assign our most
experienced moderators to ensure optimal results in this
critical early stage. Our moderator team cuts across many
languages and cultures, enabling us to deploy global solutions
in local languages (Roman and Asian Double-Byte) and supporting
the dynamics of local cultures.
Moderation Services are available for LiveWorld’s
Community Center, Forums, Blogs, Photo Albums, Video Uploads,
Groups, Chats and Interactive Web Casts and email on
LiveWorld’s platform, a client’s platform and on
3rd party platforms.
- Preview, Sweep and Escalation Processes
- Standards Management
- Topical Discussion Guidance
- Editorial Services
Moderation Tools: LiveWorld’s unique
moderation tools are a powerful set of applications to review,
manage, and republish content from your community. Developed
with feedback from our hundreds of moderators and our
experience delivering over 1 Million hours of moderation, these
tools increase the overall quality of moderation, and in turn
the quality of the community. They improve the efficiency of
moderation, making it more cost effective. LiveWorld’s
moderation tools are used the LiveWorld’s own moderation
team and/or by our client’s moderation and management
personnel.
Features Include: Filters, inteceptors, bans,
report abuse, verifications, specialized icons and
LiveWorld’s proprietary suite of moderation tools
Moderation Report
Report on Moderations and Moderators, with comparison of last
13 weeks and Current, Upper Signal, Lower Signal and 5 Week
Average:
- Moderation actions
- Moderation Requests
- New Complaints vs. Moderation Action Trend
Community Republishing Tools
- Select content
- Set feature parameters: location, dates, export