Facebook Moderation
LiveWorld Facebook Wall moderation services include experienced quality attention and response by human moderators supported by high-speed, efficient tools enabling hundreds of posts per hour, per moderator. Moderators can see all the most recent posts without having to go through all Wall pages and levels — accepting posts, rejecting them, tagging them, responding to them, and/or escalating them for further action. The system allows us to manage multiple Facebook pages at a time, providing metrics reports and post tracking.
–> Request a demo of our Facebook Moderation solution.

Insight Tagging
Combining a human touch at reviewing content in context with power tool efficiency, LiveWorld moderators use our tools to assign tags to user posts based on client-directed characteristics such as positive/neutral/negative, level of engagement, product mentions, and ad mentions, posts recommended to feature. Tags are then entered into a database for standard and query reports. Tag structure can be changed or extended at any time.
–> Request a demo of our Insight Tagging solution.

Brand Response
Part of our moderation tool suite, Brand Response allows our moderators to provide your carefully considered answers to frequently-asked questions and responses to common user comments. Reflecting your tone and culture, LiveWorld moderators can then post replies on your behalf, using pre-written or customizable responses in your brand’s voice. Permissions ensure only authorized staff can speak for you, and activity reporting tracks effectiveness.
–> Request a demo of our Brand Response tools.

Curator
LiveWorld Curator collects content from social web sources for moderation, curation, and insight provided by our staff. You can aggregate social content for your customers — about your brand or any other topic. While you gain content to interest your audience, our ability to tag and provide insight on posts and trends lets you learn more about your customers and competitors.
–> Request a demo of LiveWorld Curator.

Facebook Forums
Facebook Forums is a full-featured message board application that brings a deeper dialog experience to your Facebook page. In a structured format, people can take part in ongoing discussions on multiple topics, posting in rich text, and adding photos and video. Our moderation tools and services ensure a comfortable conversational environment. Skinned with your brand look and feel, Facebook Forums add another dimension to your Facebook efforts, encouraging people to create a gathering place around your brand.
–> Request a demo of Facebook Forums.

Facebook Ask & Answer
Facebook Ask & Answer is a full-featured forum application, optimized for customer support. Your customers can ask questions, provide answers, and get answers from other customers and/or from your own support staff. Top questions are listed, answered questions are marked, and those who ask a question make the decision about whether a question is considered answered. Brands can showcase Top Questions, Top Answers, and Top Contributors, making it easier for people to quickly find what they need.
–> Request a demo of Facebook Ask & Answer.