Maintain Flow and Control over Tone and Message for Any Online Community
The right applications only take you so far toward building a valuable online community. Community moderation and management provide the key ingredients that turn software into real business solutions. Moderation creates, manages, and evolves the culture of your community. Not only does it reflect the brand, it becomes the brand.
LiveWorld’s Moderation Server plus our moderation and community services are available whether you use our online community platform products, have your own platform or use another third-party system.
Moderation Server Platform
Moderation tools are typically an afterthought of building an online community or social network. The result is frustratingly limited features that don’t do much to streamline the efforts of community managers. Moderation Server solves the problem with a robust set of moderation tools plus reporting that works on virtually any kind of community or user content site. The platform comes as part of LiveWorld’s Community Center platform, but works with almost any other third-party platform as well.
Moderation Server includes a complete set of applications used to review, manage and republish content from your community. Developed out of feedback from our hundreds of moderators and our experience delivering more than a million hours of moderation, Moderation Server eliminates the need for agencies or in-house departments to develop moderation tools:
- Content search, filter, review, action and escalation
- Prioritization, comments, tracking by author and complainer
- Moderation administration, record keeping and reports
Platform Built for Moderator Efficiency
Moderation can cause backlogs of posts, depending on how frequently users post, and how many tasks a community manager has to accomplish. This can seriously impact the freshness of a community. Moderation Server improves moderation efficiency and speed – anywhere from 2x to 10x, according to experience with our customers.
- Specialized interfaces for text and image moderation keep moderators working at peak efficiency.
- Multiple queues allow multiple teams to process content simultaneously.
- Content metadata provides routing by type, language, priority.
Moderation Server’s design simply reduces your costs of community maintenance and moderation by streamlining the management process and improving moderator productivity.
Moderation Reporting
Moderation Server gives you a richer understanding of what’s happening in your community, as well as how management is going, with weekly and monthly reports covering:
- Data collection for all valuable information points
- Analysis by source, type, user, etc.
- Analysis of throughput, moderator performance and more
How will you moderate your community? Find out about LiveWorld’s moderation services, available in more than 30 languages.