Professional Services for Online Community Building

Developing a vital online community that makes business sense takes more than just great technology. That’s why we offer the expertise built from our experience creating, managing, assessing and re-invigorating communities:

Community Management

Experience has shown us that communities develop best when supported by clear goals, programming, and hands-on expertise of seasoned community management. Our staff of community managers understand your goals, spend time in your community, and help you to foster the cultural environment you envision. Specific assistance can include:

Community content programming planning
Community dynamic analysis
Competitive site analyses

Strategic Consulting

LiveWorld’s standard services include the day-to-day insights provided by our expert team. Could you benefit from a focused consulting project to define an overall community strategy? Do you have issues with your current community that are taking it off its strategic track? LiveWorld’s strategic consultants – each with 20 years (yes, 20 years) experience in online community building, can help.

Community Marketing Strategy

What’s the goal of your community? Lower cost of acquisition? Better customer support? Greater brand involvement? We’ve created online communities for some of the world’s best known brands. Along the way, we’ve discovered how to roll out and sustain communities to meet a wide range of objectives. Tapping our knowledge of these best practices, our advisors help you plan the marketing strategy you’ll use to reach those goals.

Offerings include:

Social Engagement: Plan how to grow your community through pre-launch seeding or post-launch engagement. If you have a community that’s stalled, we can develop a plan to re-invigorate it and help you incorporate a corporate presence.
Community Architecture Workshop: Community success is dependent on execution both from us and from inside your company and/or agency. We’ll pull everyone together and look at all the issues – from content and branding to features and moderation – then deliver a detailed execution strategy report.

Online Community Customization

Online communities can have requirements that go beyond the basic platform. If you’ve got unique needs—special features, design and layout, inbound or outbound data feeds, integrated registration/single sign-on—LiveWorld offers client-specific customization for both programming and design customizations.

Internationalization and Localization

LiveWorld’s systems and moderation services are the most global-local in the world. With online communities in over 50 countries and over 30 languages, our application services can be localized, and moderation services delivered, for countries in North America, South America, Europe and Asia-Pacific.

Our most recent suite of language delivery includes: American English, British English, Belgian, Chinese-Simplified, Chinese-Traditional, Danish, Dutch, French, Finnish, German, Greek, Hungarian, Italian, Korean, Norwegian, Portuguese, Spanish, Swedish, Swiss, Korean, Russian, Tagalog, Turkish, and Uzbek. Additional languages are available on request.