Reporting Services


Reporting services provide clients with the metrics and analysis to derive the maximum value from an online community. After years of experience and client feedback, LiveWorld has developed a new data warehouse reporting system to track and report these and many other statistics. Weekly and monthly reports are built and delivered on each community in an Excel-based format that allows clients to drill down further, modify, and circulate the reports.

Reporting includes standard usage metrics such as number of page views, post, new users, active users, logins, unique visitors, watch emails, and active threads. Segmented metrics include top 10 categories, top 10 Forums, Top 10 Threads, and top 10 Posters. LiveWorld uniquely offers reporting tools that enable greater understanding and management of the community, such as content types (content vs. utility page views), moderation metrics, and analytics (such as trend curves and signal curves).

Optional services include customization of reports and implementation of reporting data feeds to the clients reporting system.

Reporting Features
Comprehensive weekly and monthly reports in Excel spreadsheet format to allow for further manipulation - include data as well as graphical representation with a comparison to the last 13 weeks, upper signal, lower signal and a 5-week average - provide the following data (but not limited to):