Category: pharma marketing through social media

Online treatment communities: the ideal way for healthcare companies to talk to patients and meet business objectives

Online Treatment Communities for patients
Dawn Lacallade post by: Dawn Lacallade

When facing an illness, one of the first things that patients and caregivers do is go online for information and look to online treatment communities, writes Dawn Lacallade, chief social strategist and pharma practice lead at social media specialist LiveWorld.  Once they’re online, they’re likely to find a treatment community – and stay once they […]

Need a Process to Capture Adverse Events in Social Media? Start here.

Adverse Events Process

To reduce regulatory risk, it’s vital that all pharmaceutical companies have an established process to capture adverse events in social media, and report on and escalate adverse events in social media, messaging and chatbots too for your FDA compliance. Your adverse events process should include both software and human agents. Software is effective at the scale […]

The Key Element for Pharma Brands to Manage Adverse Events: Partner with Pharmacovigilance

Manage Adverse Events Partner with Pharmacovigilance

Brands that have successfully managed adverse events in social media have one thing in common: all have buy-in from their pharmacovigilance (PV) team. Below is a primer that all pharma marketers needs to know about working with PV – and how to make the most of this crucial partnership. “Companies need to develop their own […]

5 Mandates to Managing Adverse Events in Social Media

Adverse Events

Pharmaceutical marketers are increasingly relying on social media to have a direct dialog with consumers. They know that this dialog can help consumers better understand the patient journey. It can also ease a patient’s pain, offer sympathy, foster loyalty, and provide insights to improve marketing. Once a brand opens a dialog with consumers its vital to […]

5 Key Strategies to Enhance Pharma Social Media Marketing Campaigns

Pharmaceutical social media
Dawn Lacallade post by: Dawn Lacallade

Social media is integrated into the daily lives of consumers, often engaging with brands for customer service support – except when it comes to pharmaceutical companies. Regulations have often deterred pharma brands from the open social media dialogue consumers experience with retail, travel and hospitality brands. However, the demand for conversational interactions via social media […]

Use these 4 Proven Healthcare Social Strategies to Break Through to Patients and Consumers

4 Proven Healthcare Social Strategies
Gregg Turek post by: Gregg Turek

There’s one sure-fire way to break through to your patients and customers: having 1-to-1 conversations. And the most practical way to do that is through social media. We’ve found four main healthcare social strategies that every healthcare marketer needs to consider. By tapping into the transformative power of social media, pharmaceutical marketers can increase engagement and […]

The Pharmaceutical Marketer’s Forecast for 2017: Pharma Customer Service goes Digital

Social Customer Service
Gregg Turek post by: Gregg Turek

Pharmaceutical Customer Service is going Digital Social media has definitely matured. Not only has it become embedded in many people’s daily routine, customers expect their interactions with brands and companies to actually be social. We’re finally at a point that most consumer brands recognize that it’s crucial to provide customer service on social channels. Pharma […]

The Pharmaceutical Marketer’s Forecast for 2017: Branded Rx Comes out of the Darkness

brand_team_working_2
Gregg Turek post by: Gregg Turek

Pharmaceutical companies are great at communicating, but are they any good at being social? According to Bowen Craggs & Co., in 2016 four of the top 10 online communicators were pharmaceutical companies. David Bowen, cofounder of Bowen Craggs & Co., said, “A lot of these companies are using their corporate websites and associated social media channels […]