Category: software

The Keys to Customer Engagement on Social Media

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liveworld post by: liveworld

Part 3 in the Series: Social Customer Service Customers have high expectations for social customer service. At LiveWorld, we’ve found that 42% of consumers expect a response from companies on social media within an hour. However, many companies are failing miserably at meeting those expectations – 33% of consumers who reach out on social media for […]

Social Listening Best Practices for Better Customer Service

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liveworld post by: liveworld

Part 2 in the Series: Social Customer Service Social customer service is growing by leaps and bounds. Nielson found that 33% of customers prefer it to the phone – and that number will only go up. Listening to social conversations and detecting customer service issues are key – you can’t respond to customer questions or […]

Over 66% of consumers have stopped doing business with a brand after only one bad experience

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liveworld post by: liveworld

Your customers, not your products, make your business. So why wouldn’t you treat them with the same amount of importance? Over 66% of consumers have stopped doing business with a brand after only ONE bad experience. Don’t let this happen to you. Make sure your customer service team is equipped with the right tools and […]

The Importance of Social Customer Service for Business

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liveworld post by: liveworld

Part 1 in the Series: Social Customer Service Now more than ever, customers are taking their customer service issues to social media. But do you know how high the stakes are? Several studies show that it is critical for businesses to have an effective social customer service program. According to J.D. Power and Associates, 67% […]

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