Social customer service in the era of real-time
This international logistics company covers every U.S. street address and services more than 220 countries and territories. With such a global footprint, the company requires 24/7 coverage of its social properties. It knows that customer service issues expressed on social media need to be responded to or escalated quickly. Because of LiveWorld’s ability to organize and prioritize customer conversations in social media, this company ensures its customers have a more positive customer experience.