Services

Strengthen Patient & HCP Relationships. Influence Behavior. Drive Action.

For over two decades, we’ve perfected the art and science of creating value from online dialogue between brands and their customers. Get results with our smart marketing and customer service solutions created specifically for healthcare.

Strategy, Research & Planning
Strategy, Research & Planning

HCP & DTC Digital & Social Media

Campaign and Product Launch Planning

Patient Journey Mapping

Brand Strategy

Workshops & Consulting Services

Technology & Digital Solutions
Technology & Digital Solutions

Conversational Engagement Platform

Chatbots, Mobile Apps, Virtual Assistants

Website Design & Development

Intelligent Automation

Technology Consulting

PROCESS CONSULTING
PROCESS CONSULTING

Social Media Governance

Center of Excellence

Organizational Consulting

Digital-Social Acceleration

Training Workshops

DESIGN & PRODUCTION
DESIGN & PRODUCTION

Creative Concepting

Playbooks & Style Guides

Multi-Channel Content Creation

Photo, Video & Print Assets

Virtual Content Studio

CONVERSATION ENGAGEMENT
CONVERSATION ENGAGEMENT

Online Community Management

Messaging and Chatbot Solutions

Influencer / KOL Programs

Social Customer Service

Healthcare Concierge Programs

INSIGHTS & ANALYTICS
INSIGHTS & ANALYTICS

Active Social Listening

Voice of the Customer

Competitive Audit and Scorecard

Moderation & Engagement Reports

Performance Measurement

ADVERSE EVENTS MANAGEMENT & MODERATION
ADVERSE EVENTS MANAGEMENT & MODERATION

24/7 Brand Protection

Adverse Events FDA Reporting

Global Content Moderation Services

Engagement Services

Human & Software Dual Monitoring

Therapeutic Experience and Expertise

Areas of healthcare specialization

Aesthetics
Animal Health
Cardiac
Central Nervous System
Cardiovascular
Dermatology
Endocrinology
Eye Care
Gastrointestinal
Immunology
Infection/Vaccines
Oncology
Osteoarthritis
Pediatrics
Rare Diseases
Respiratory
Rheumatology
Women's Health