LiveWorld Receives Best Customer Service Software Company 2016 Award from Corp America Magazine
Leading social customer experience company also honored for its social conversation management software application
February 7, 2017
SAN JOSE, Calif. – LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today that it has been selected for Corp America Magazine’s 2016 Software & Technology Awards, in the category of Best Customer Service Software Company 2016. The company has also been honored in the award category of Recognized Leaders in Online Community Platforms. LiveWorld received this industry recognition for its innovative software. The company recently released significant enhancements to the Facebook Messenger capabilities in its conversation management platform.
As a leading publication for CEOs, partners, managers, owners, and presidents in the U.S. business market, Corp America’s 2016 Software & Technology Awards recognize and showcase the hard work and commitment of those who drive innovation in business technology. The LiveWorld platform empowers companies to use live agents and/or chatbots to manage customer conversations in social media and messaging apps. The software allows customer service teams to listen, respond, and resolve customer issues more efficiently without sacrificing the quality of interaction.
“It’s a tremendous honor that our software has been awarded for its advanced capabilities and ease-of-use,” said Peter Friedman, LiveWorld Chairman and CEO. “These awards recognize the vision and talent of the entire LiveWorld team especially our software group, as well as the innovations in our conversation management platform, enhancing the way brands interact with customers through 1-to-1 conversations.”
LiveWorld’s SaaS platform facilitates conversations in Facebook Messenger with comprehensive tools to engage, escalate, and manage chatbot and agent interactions, making customer service and marketing teams more effective in communication and productivity. LiveWorld empowers companies to scale and enhance the customer experience through chatbot integration. The software provides strategic value by overcoming the limitations of chatbots, seamlessly handing off conversations to human agents when and where their skills and empathy are required.
LiveWorld software and services are used at multiple Fortune 50 companies across #1 brands in Retail, CPG, Travel, Financial Services and Pharma.
For more information, please visit www.liveworld.com. To schedule a demo, contact LiveWorld at email@example.com.
At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalized interactions with a human touch. Our conversation-centric software is designed to track and manage dialogue, engage customers, and integrate chatbots and human agents with enterprise systems. Companies are able to quickly solve the scale, security, automation, and multi-social channel challenges associated with marketing and customer service programs. LiveWorld services include strategy, campaign management, content moderation, engagement, customer service, and social analytics. Our team of marketing strategists, conversation specialists, chatbot experts, social data analysts, online agents, and software developers collaborate to deliver marketing and customer service solutions that seamlessly integrate software and human teams. LiveWorld clients include the number one brands in consumer packaged goods, retail, pharmaceutical, and financial-travel services. LiveWorld is headquartered in San Jose, California, with an additional office in New York City. Learn more at www.liveworld.com and @LiveWorld.
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