LiveWorld Software Wins 2017 BIG Innovation Award

Social conversation management leader is honored for its software and service innovations for social engagement

April 17, 2017

SAN JOSE, Calif. –  LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today it has been named a winner in the 2017 BIG Innovation Awards presented by the Business Intelligence Group, which recognizes organizations and people who bring new ideas to life.

LiveWorld is the first company to build a social conversation management software that integrates human agents with automated tools like chatbots and auto responders. The solution equips organizations with bi-directional management of conversations in social media and messaging platforms in real time. The company’s SaaS platform helps brands manage conversations in messaging and social media channels to overcome chatbot limitations and engage with consumers on a personalized level.

“It’s an honor to be recognized for our innovative platform that enriches the customer experience,” said Peter Friedman, Chairman and CEO, LiveWorld. “The forward-thinking vision of our team has enabled us to advance customer engagement for global brands.”

As companies incorporate messaging platforms to social engagement programs, LiveWorld supports brands by personalizing messages in private 1-to-1 conversations that drive brand loyalty and transactions. LiveWorld scales real-time conversations globally on social media and messaging platforms with a human touch to advance consumer interactions.

“We are thrilled to be honoring LiveWorld as they are leading by example and making real progress on improving the daily lives of so many,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group.

LiveWorld recently expanded its platform to enrich conversations and link customer profiles across most major messaging channels and social media networks globally. The platform is currently being used by multiple Fortune 50 companies to manage engagement for brands in markets such as consumer packaged goods, retail, healthcare/pharmaceutical, financial services, travel services, and more.

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About LiveWorld

At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalized interactions with a human touch. Our conversation-centric SaaS platform is designed to track and manage dialogue, engage customers, and integrate chatbots and human agents with enterprise systems. Companies can quickly solve the scale, security, automation, and multi-social channel challenges associated with marketing and customer service programs. LiveWorld services include strategy, campaign management, content moderation, engagement, customer service, and social analytics. Our team of marketing strategists, conversation specialists, chatbot experts, social data analysts, online agents, and software developers collaborate to deliver marketing and customer service solutions that seamlessly integrate software and human teams. LiveWorld clients include the number one brands in consumer packaged goods, retail, pharmaceutical, and financial-travel services. LiveWorld is headquartered in San Jose, California, with an additional office in New York City. Learn more at and @LiveWorld.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.


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