Social Media Solutions for Retail
Capabilities
Moderation & Engagement
Always-on user generated content monitoring and customer engagement for marketing programs or customer service.
- Content Moderation
- Influencer Programs
- Brand Storytelling
- Social Customer Care
Consulting & Strategy
Drive social media strategies aligned with business objectives and executed with operational excellence.
- Social Brand Identity & Voice
- Marketing Strategy & Consulting
- Content Planning
Social Media Management
Outsource to the social media experts so you can focus on other aspects of your business.
- Dynamic Community Management
- Social Advertising
- Creative Campaign Development
Software & Chatbots
Enterprise SaaS conversation management platform and automation capabilities that increase engagement and reduce costs.
- Chatbots & Virtual Assistants
- Mobile In-App Chat
- Tech expertise across social platforms
Insights & Analytics
Learn more about your audience’s behavior across the digital landscape.
- Voice of the Customer
- Brand, Competitor, Market/Audience Analysis
- Competitive Audit and Scorecard
Resources
66% Increase in Response Rate
Patient Care & Research
1-1 Customer Engagement at Scale
Walmart
Instagram for Customer Service & Marketing
The keys to fast resolution and relevant personal engagement
Does Your Social Strategy Need a Reboot?
How to build effective marketing strategies and evaluate current programs
Messenger Marketing Playbook
The definitive guide to conversational marketing for Facebook Messenger