About Us

At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image.  A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position.  Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.

Primary responsibilities for the various agent positions may include, but are not limited to:

• Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
• Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
• Actively engaging with online users, stimulating, guiding, and participating in conversations.  Authoring responses on the fly.
• Research customer service answers, in some cases client CRM systems.
• Identify and escalate trends, topics, sentiment, and emerging issues

Required skills and traits

• Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
• Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
• Strong keyboard skills
• Ability to navigate between multiple systems or applications simultaneously
• Demonstrated personal or professional success engaging in a social channel

Recommended education and experience

• Minimum 18 years of age required
• 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
• Some experience in a call center environment helpful.
• Work-at-home experience helpful.
• Social media moderation and engagement experience preferred but not required
• Healthcare background desirable but not required
• Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
• College Degree or equivalent experience preferred

Environment and Technical Requirements

• Dependable, high-speed Internet access
• Dependable telephone access (landline preferred for training)
• Ability to work in a quiet and secure home office atmosphere
• Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.

Language Fluency Requirements

• All applicants must be fluent in English.
• Some positions involve fluency in reading and writing in other languages
• Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
• LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.

We are currently recruiting US Residents with fluency in the following languages:

• English
• Danish
• Dutch
• Flemish
• French
• German
• Italian
• Norwegian
• Portuguese
• Spanish
• Swedish

Join our LiveWorld team and enjoy

• Work at home
• Flexible scheduling
• Dynamic environment in fast paced social industry
• Opportunity to learn new skills and further develop existing skills
• Opportunity to learn within healthcare and non-healthcare industries

HOW TO APPLY

• For US residents, apply at:  http://www.liveworld.com/HR/US/
• For non-US residents, apply at: http://www.liveworld.com/HR/NONUS/

*LiveWorld is not currently recruiting non-US applicants.

Who we are:

LiveWorld is a digital and social marketing agency empowering companies to scale online dialogue in web, social media, and messaging apps allowing stronger connections and deeper relationships.

LiveWorld clients include the #1 brands in healthcare, pharmaceutical, consumer packaged goods, retail, financial, and travel services. LiveWorld is headquartered in Campbell, California, with an additional office in New York City. Learn more at http://www.liveworld.com.

Job description:

As a Software Engineer at LiveWorld, you will join a distributed, agile development team to build the next generation of our company’s software products. We are committed to using the best available engineering practices and technologies and to fostering a friendly and sustainable remote development environment.

This position will require strong hands-on development experience and will participate in all phases of the software development lifecycle. You will work closely with Product team to understand requirements and business specifications. You will write top notch code to create bots and mobile friendly apps. You will develop LiveWorld’s flagship conversation management application and integrate with social network APIs like Facebook, Twitter, and Instagram. Attend sprint meetings with team members to define and analyze development requirements and provide work breakdown and estimates of work.

Required skills and traits:

• 5-9 years of experience designing and developing full stack web applications preferably with Ruby on Rails.
• Experience with front end Javascript frameworks like AngularJS and React.
• Experience implementing and consuming RESTful APIs. Major plus if familiar integrating with social network APIs like Facebook, Twitter, Instagram, YouTube, and LinkedIn APIs.
• Solid skills with git. A GitHub profile with open-source contributions is a major plus.
• Strong practice of TDD/BDD using RSpec, Jasmine, and Cucumber.
• Familiarity with SQL (PostgreSQL or such), Elasticsearch, Python, AWS debugging errors through logs is a plus.
• Can work effectively with a remote team of engineers as well as independently.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong work ethic and can-do attitude.

Recommended education and experience:

• Bachelors or Masters degree, preferably in CS or related discipline
• Minimum 5 years experience

How to apply:

Email your cover letter and resume to:  careers@liveworld.com and write “Mid-level Software Engineer” in subject line.

Who we are:

LiveWorld is a digital and social marketing agency empowering companies to scale online dialogue in web, social media, and messaging apps allowing stronger connections and deeper relationships.

LiveWorld clients include the #1 brands in healthcare, pharmaceutical, consumer packaged goods, retail, financial, and travel services. LiveWorld is headquartered in Campbell, California, with an additional office in New York City. Learn more at http://www.liveworld.com.

Job description:

As a Jr. Software Engineer at LiveWorld, you will join a distributed, agile development team to build the next generation of our company’s software products. We are committed to using the best available engineering practices and technologies and to fostering a friendly and sustainable remote development environment.

This position will require strong hands-on development experience and will participate in all phases of the software development lifecycle.

You will work closely with Product team to understand requirements and business specifications. You will write top notch code to create bots and mobile friendly apps. You will develop LiveWorld’s flagship conversation management application and integrate with social network APIs like Facebook, Twitter, and Instagram. Attend sprint meetings with team members to define and analyze development requirements and provide work breakdown and estimates of work.

Required skills and traits:

• 1-4 years of experience designing and developing full stack web applications preferably with Ruby on Rails.
• Experience with front end Javascript frameworks like AngularJS and React.
• Experience implementing and consuming RESTful APIs. Major plus if familiar integrating with social network APIs like Facebook, Twitter, Instagram, YouTube, and LinkedIn APIs.
• Solid skills with git. A GitHub profile with open-source contributions is a major plus.
• Strong practice of TDD/BDD using RSpec, Jasmine, and Cucumber.
• Familiarity with SQL (PostgreSQL or such), Elasticsearch, Python, AWS debugging errors through logs is a plus.
• Can work effectively with a remote team of engineers as well as independently.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong work ethic and can-do attitude.

Recommended education and experience:

• Bachelors or Masters degree, preferably in CS or related discipline
• 2-4 years experience a plus

How to apply:

Email your cover letter and resume to:  careers@liveworld.com and write “Jr Software Engineer” in subject line.

LiveWorld is a digital and social marketing agency empowering companies to scale online dialogue in web, social media, and messaging apps allowing stronger connections and deeper relationships.

LiveWorld clients include the #1 brands in healthcare, pharmaceutical, consumer packaged goods, retail, financial, and travel services. We are headquartered in Campbell, California, with an additional office in New York City. Learn more at http://www.liveworld.com.

We are searching for healthcare social savvy Art Directors to freelance…

If you are an AD with experience designing paid social media ads for healthcare/pharma clients, we want to hear from you! You must have at least 3 years of experience working in Pharma and/or the HCP space and be able to provide portfolio examples to show it. You MUST be able to show work created for social media specifically.  Send your portfolio and resume to cgazzano@liveworld.com and reference “Art Director Freelance” in the subject line.

Reporting to a Director or Vice President of Client Services, a Manager, Client Services is responsible for delivering social media implementations for one or multiple accounts that include engagement, moderation, and/or customer support services. The Manager leads a team of hourly employees providing a spectrum of such services, including training for and quality management of their delivery.

Primary responsibilities include, but are not limited to:

1. Direct client account management
   • Working directly with clients to develop standards and guidelines
   • Creating regular client reports
   • Preparing and participating in quarterly client reviews
   • Meeting regularly with clients, both remotely and on site

2. Supervisory responsibilities over remote, non-exempt employees, including:

• Training engagement and support agents/moderators and creating process documents
• Manage team performance to deliver to client standards including tracking of agent success levels, coaching agents to success and making critical staffing decisions based on this success level
• Performing quality assurance on services delivered by the hourly team

Required skills and experience

• Requires a minimum combination of 3-5 years of contact center team management or social media program management
• Experience evaluating, coaching and improving team performance
• Healthcare experience preferred
• Proven project and detail management experience with ability to manage multiple simultaneous projects, cross-functional stakeholders and remote teams
• Ability to balance the needs of the client while supporting the staff to successfully achieve the client’s business and social media or customer support goals
• Ability to embrace change, be a team player, and enjoy developing creative solutions
• Customer-service oriented (internal and external)
• Ability to understand and interpret brand objectives from disparate sources, contribute to a social media program strategy, run its implementation, and provide meaningful insight into results
• Understanding of quantitative and qualitative performance metrics and insights
• Passion for social media marketing, tools, concepts, and emerging platforms; active social media user
• Should be well versed in or be prepared to become well versed in at least one social media or messaging channel
• Excellent communication, presentation, and listening skills
• Skilled in Excel, Power Point and Word
• Works well under pressure
• This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective

Education

• Bachelor’s degree or equivalent experience required
• Ability to travel required (post Covid)

How to apply:

Email your cover letter and resume to:  careers@liveworld.com

Reporting to the VP Client Services, the Senior Business Analyst is responsible for delivering the provision of high-quality data analytics for the company, translating data into insights and for developing ways to sort, process and prioritize data to increase efficiency and effectiveness of business operations

Primary responsibilities include, but are not limited to:

• Overall leadership of data analytics, ensuring high quality deliverables to our clients
• Stay current on research methodology and make appropriate recommendations for improvements in data collection or processes
• Present insight reports to clients, bring the data to life and show how the findings can be used to inform client program development or refinement
• Develop business rules to improve efficiency of user-generated comment review and response
• Develop standard ways of visualizing key data patterns, including identifying opportunities to automate and scale. This means creating visually appealing data dashboards and reports for non-technical audiences
• Conduct in-depth quantitative and qualitative analysis of a variety of social media platforms, and more with a clear commitment to making decisions on the basis. of verifiable data and statistical methods, rather than assumptions and guesswork
• Identify and interpret activity, patterns, and trends; forecast trends to aid in producing high level insight reports
• Compile information, analyze findings, make interpretations, and write comprehensive reports based on data; use these findings to identify information gaps and future collection requirements
• Respond to ad hoc requests from a variety of clients
• Train entry-level users on how they can create ad-hoc reports and dashboards
• Streamline processes related to data collection and data retrieval
• Perform a variety of strategic, tactical, and administrative duties relating to the systematic process of collecting, categorizing, analyzing, and disseminating timely, accurate, and useful information

Required skills and traits

• Outstanding statistical and data analytical skills
• Experience in writing Regular Expressions (RegEX)
• SQL Experience
• Ability to effectively communicate your findings, excellent oral and written communication skills
• Adaptability and experience with multiple database platforms including creation of reports, implementing client-facing systems, etc
• Experience visualizing large and diverse data sets
• Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
• Project management skills
• Recommended education and experience
• 5+ years of relevant working experience or advanced degree in Business or Analytical field
• Bachelor’s degree in psychology, statistics, economics, behavioral or social science or a related quantitative field

How to apply:

Email your cover letter and resume to:  careers@liveworld.com

Reporting to the Vice President, Creative Director, the Associate Creative Director is responsible for driving the creative direction and managing execution of work across clients, new business and internal projects as needed.

Primary responsibility is to lead and guide creative teams, both internal and external (including partners and contractors) to implement programs and make sure they are on-band and on-strategy, as well as produced to a high level of creative output.

Required skills and experience

• Concepting and creative direction skills
  • 10 years experience overseeing the creative at a marketing agency or consulting firm, digital/social media firm, and/or within a Fortune 1000 company, including digital experience
  • Ability to understand and interpret brand marketing objectives from multiple sources, provide design direction for campaigns and define and manage the process to implement them
  • Lead creative development from concept through execution
  • Past experience may include either copyrighting or design, but must be able to provide leadership and guidance in the other area
  • Knowledge of video production to be able to manage/direct video shoots and content creation
  • Must have experience designing for healthcare/pharma brands or clients, and well-versed in the rules around creating compliant creative
  • Comprehensive knowledge of social media promotion and digital marketing best practices especially as related to pharma and healthcare
  • Existing network of trusted freelancers and companies capable of delivering creative programs in social media and conversational models
• Business skills
  • Excellent strategic thinking, creative and analytical skills
  • Ability to suggest new ideas and trends within digital and social media that may be relevant to our clients
  • Outstanding communication, presentation, and listening skills
  • Familiarity and experience with Microsoft office applications
  • Project and budget management skills
• Additional
• Pharma and/or healthcare experience including working on social and digital campaigns is required
• Passion for social media and digital marketing, tools, concepts and emerging platforms
• Ability to thrive under pressure
• This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective

Education

• BA or BFA in creative field or equivalent experience
• Ability to travel required (post Covid)

Send your portfolio and resume to cgazzano@liveworld.com and reference “Associate Creative Director” in the subject line.

Reporting to the VP, Marketing, the Digital Marketing Manager will develop, implement, track, and optimize our digital marketing campaigns across all digital channels.

Responsibilities and Duties: 

• Brainstorm new and creative growth and demand generation strategies and programs
• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Spearhead digital / virtual event management including event selection, planning, promotion, content, logistics and tracking.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Collaborate with agencies and other vendor partners

Required skills and experience:

• 3+ years of digital marketing experience with proven track record of driving marketing qualified leads
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns (HubSpot experience a plus)
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website analytics tools
• Experience in setting up and optimizing Google Adwords campaigns
• Working knowledge of website design, user experience (WordPress experience a plus)
• Experiencing planning, managing, and measuring webinars and/or virtual events.
• Strong analytical skills and data-driven thinking
• Up to date with the latest trends and best practices in online marketing and measurement
• Passion for social media marketing, tools, concepts, and emerging platforms; active social media user
• Should be well versed in or be prepared to become well versed in at least one social media or messaging channel
• Strong written, verbal, and editorial review abilities
• Ability to travel required (post Covid)

Education

• BS degree in marketing or a related field

How to apply

Email your cover letter and resume to:  careers@liveworld.com

Reporting to the Vice President, Creative Director, the Senior Art Director concepts and executes designs for client creative work, pitches, and other internal projects.

The primary responsibility of the Senior Art Director is to be the lead designer on day-to-day creative production of assets to meet client needs and objectives. This will require consistent hands-on design work, as well as working with other internal and external creative resources to provide high quality, strategically driven work, to clients on-time and on-budget.

Required skills and experience

• Design and Concepting
  • At least 5-7 years’ experience creating and overseeing creative design at a marketing agency or consulting firm, digital/social media firm, and/or within a Fortune 1000 company
  • Must have experience, passion and high level of execution in designing for digital/social media content
  • Must have experience designing for healthcare/pharma brands or clients, and well-versed in the rules around creating compliant creative
  • Comprehensive knowledge of social media platform best practices and digital marketing best practices for channels including Facebook, LinkedIn, Twitter and Instagram
  • Must be fluent in design applications within Adobe Creative Suite, especially Photoshop and Illustrator
  • Ability to understand and interpret briefs and brand strategies and using them to inspire and design creative for campaigns
  • Day-to-day, hands-on creative development of creative designs
  • Ability to direct and manage contractors/freelancers as needed
  • Highly proficient with Adobe Creative Suite including Photoshop and Illustrator
  • Familiarity and experience with Microsoft office applications, especially PowerPoint to build/edit client presentations
• Business skills
  • Outstanding communication, presentation, and listening skills (note: this will be a client-facing role)
  • Be aware of and suggest new ideas and trends within digital and social media that may be relevant to our clients
  • Project and management skills including time-management and scope accountability
  • Ability to help with budgeting/hours estimates a plus
• Additional
• Ability to thrive under pressure/deadlines
• This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective
• Prior experience working in healthcare/pharma marketing is preferred
• Must be passionate and active on social media
• Helpful if past experience includes light copyrighting and/or video creative direction

Education

• BA or BFA in creative field or equivalent experience
• Ability to travel required (post Covid)

How to apply

Send your portfolio and resume to cgazzano@liveworld.com and reference “Associate Creative Director” in the subject line.