Who we are:
At LiveWorld, we help companies improve the customer experience by managing conversations in messaging apps and social media to develop deeper relationships with customers. LiveWorld specializes at handling the real-time speed and scale requirements that global brands require to engage customers 1-on-1 and deliver personalized interactions with a human touch. LiveWorld clients include the #1 brands in consumer packaged goods, retail, pharmaceutical, financial, and travel services. LiveWorld is headquartered in San Jose, California, with an additional office in New York City. Learn more at http://www.liveworld.com.
What we believe:
- Great businesses are driven by dialogue and relationships with their customers.
- Companies can create natural continuations of the experiences people have in the real world with a brand in messaging apps and social media.
- When done right, brands can increase engagement, drive transactions and improve loyalty through consumer to brand conversations.
- Humans beat algorithms – Nothing can match a person’s intellect and compassion when evaluating and participating in conversations.
As we ramp up the product management organization, we are looking for product management leaders, title may vary based on experience, with strong technical backgrounds, good business sense. Individuals exhibiting strong ownership, initiative and organizational skills, who can own and lead new areas of our platform. Responsibilities include:
Research market trends, interview stakeholders to document customer problems and gather requirements.
Maintain an extensive understanding of competitive products to uncover opportunities/threats
Drive the roadmap and feature set for the next generation of our enterprise platform as required to accomplish strategic corporate goals.
Work closely with UX, Engineering, and other members of the product team to translate product roadmap into detailed requirements, user stories, story maps and mockups and drive execution
Communicate development status and product releases with clarity and passion to non-technical stakeholders, publish release notes, develop and provide training for sales and support teams.
Bring experience and a detailed eye for driving user experience and UI design to ensure features drive high adoption and promote customer enthusiasm.
Evaluate and work with vendors/partners ensuring optimal technology synergy and product integration levels are achieved.
Work with our services, sales teams and clients to launch and roll out products
Collaborate with Product Marketing and Marketing to develop relevant messaging for product collateral such as product descriptions, presentations, sales tools and technical white papers
7-10+ years proven experience in Product Management in Enterprise SaaS applications
Ideal candidate has extensive background in taking commercially available products from inception to successful release in one or several of these fields: CRM, Digital Marketing, Customer Support or and Analytics software.
Direct experience of software platforms and markets managing conversational engagement, messaging channel, chatbot design platforms, AI, social media management is a strong plus
Familiarity with Natural Language understanding technologies: semantic search, Deep Learning, NLP, topics or sentiment analysis is a plus
Understanding of APIs and SDK process
Experience working in an agile/scrum development environment
A team player with integrity, initiative and leadership ability.
Recognized ability to manage by influence high-performance engineering teams, some of which are remote. Ability to infuse the team with a sense of purpose and urgency in attainment of product goals
Strong analytical skills with advanced Microsoft Excel skills. Exceptional attention to detail.
Superior written and oral communication skills including mastery of PPT as a presentation tool.
BA/BS in Computer Science or related technical field
MBA or equivalent experience preferred
How to Apply:
Email your cover letter and resume to: firstname.lastname@example.org