At LiveWorld, we help companies improve the customer experience by managing conversations in messaging apps and social media to develop deeper relationships with customers. Our team of marketing strategists, conversation specialists, chatbot experts, social data analysts, software developers, online agents, and business professionals collaborate to deliver marketing and customer support programs that seamlessly integrate software and service teams.
LiveWorld specializes at handling the real-time speed and scale requirements that global brands require to engage customers 1-on-1 and deliver personalized interactions with a human touch.
- Great businesses are driven by dialogue and relationships with their customers.
- Companies can create natural continuations of the experiences people have in the real world with a brand in messaging apps and social media.
- We develop technology that enables brands to support real-time customer interactions in the moments when they want to connect.
- When done right, brands can increase customer loyalty and improve customer satisfaction through content and conversations.
- Humans beat algorithms — Nothing can match a person’s intellect and compassion when evaluating and participating in conversations.
- We design software that integrates the human element to achieve both scale and quality.