How do you sum up working at LiveWorld? We’re a collection of marketing pioneers, industry disruptors and technology innovators – and we really care about our work and clients. We’re looking for smart, driven people to join us.
Effective and productive in your home office
Prefer spring and summer over winter and fall
of employees have been with LiveWorld for 5-20 years
cups of coffee a day
creative and intelligent people
of our team prefers dogs over cats
Animesh C - Agent
Work from home is the buzz word now, we have been doing it for 25 years! Working in LiveWorld has made me think out of the box and come out with innovative solutions to many a problem. The flexibility in choosing our hours helps create a great Work-Life balance. I absolutely love their Open Door policy.
Briant L - Senior Manager, Client Service
I’ve been with LiveWorld for 18 years and it has literally changed my life. Having been in a wheelchair since I was 2 years old, LiveWorld has afforded me the opportunity to do substantial, important work that I may not have had the ability to do otherwise. They have not only provided me with a career that I enjoy and am good at, but have expanded my horizons as to what is possible for me in my life.
Donna S - Senior Manager, Client Services Support
I am proud to have been part of LiveWorld since the beginning. I feel as a company, we were pioneers in social media since our beginnings. We were doing social media before it became a “thing”. As strongly as I feel we were pioneers 25 years ago, I feel the work we do today still positions us as pioneers because of the work we are doing today in the pharma and healthcare realm.
Disrupting the traditional office culture
We reward hard work, deep thinking and play. We believe in fully remote offices, flexible hours, generous time off and vacation. Because we know that when our people are working, they are ON. And that for everyone to do their best, they also need to disconnect. What we don’t believe in is status quo.
Careers At LiveWorld
LiveWorld is a digital and social marketing agency empowering companies to scale online dialogue in web, social media, and messaging apps allowing stronger connections and deeper relationships.
Social Media AgentAt LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.
Software Engineer Mid-level (Remote)As a Software Engineer at LiveWorld, you will join a distributed, agile development team to build the next generation of our company’s software products. We are committed to using the best available engineering practices and technologies and to fostering a friendly and sustainable remote development environment.
Art Director, FreelancerWe are searching for healthcare social savvy Art Directors to freelance
Manager, Client ServicesReporting to a Director or Vice President of Client Services, a Manager, Client Services is responsible for delivering social media implementations for one or multiple accounts that include engagement, moderation, and/or customer support services. The Manager leads a team of hourly employees providing a spectrum of such services, including training for and quality management of their delivery.
Primary responsibilities for the various agent positions may include, but are not limited to:
Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
Research customer service answers, in some cases client CRM systems.
Identify and escalate trends, topics, sentiment, and emerging issues
Required skills and traits
Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
Strong keyboard skills
Ability to navigate between multiple systems or applications simultaneously
Demonstrated personal or professional success engaging in a social channel
Recommended education and experience
Minimum 18 years of age required 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
Some experience in a call center environment helpful.
Work-at-home experience helpful.
Social media moderation and engagement experience preferred but not required
Healthcare background desirable but not required
Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
College Degree or equivalent experience preferred
Environment and Technical Requirements
Dependable, high-speed Internet access
Dependable telephone access (landline preferred for training)
Ability to work in a quiet and secure home office atmosphere
Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
Language Fluency Requirements
All applicants must be fluent in English.
Some positions involve fluency in reading and writing in other languages
Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
We are currently recruiting US Residents with fluency in the following languages:
Join our LiveWorld team and enjoy
Work at home
Dynamic environment in fast paced social industry
Opportunity to learn new skills and further develop existing skills
Opportunity to learn within healthcare and non-healthcare industries
HOW TO APPLY
This position will require strong hands-on development experience and will participate in all phases of the software development lifecycle. You will work closely with Product team to understand requirements and business specifications. You will write top notch code to create bots and mobile friendly apps. You will develop LiveWorld’s flagship conversation management application and integrate with social network APIs like Facebook, Twitter, and Instagram. Attend sprint meetings with team members to define and analyze development requirements and provide work breakdown and estimates of work.
Required skills and traits:
5-9 years of experience designing and developing full stack web applications preferably with Ruby on Rails.
Experience implementing and consuming RESTful APIs. Major plus if familiar integrating with social network APIs like Facebook, Twitter, Instagram, YouTube, and LinkedIn APIs.
Solid skills with git. A GitHub profile with open-source contributions is a major plus.
Strong practice of TDD/BDD using RSpec, Jasmine, and Cucumber.
Familiarity with SQL (PostgreSQL or such), Elasticsearch, Python, AWS debugging errors through logs is a plus.
Can work effectively with a remote team of engineers as well as independently.
Good analytical and problem-solving skills.
Excellent verbal and written communication skills.
Strong work ethic and can-do attitude.
Recommended education and experience:
Bachelors or Masters degree, preferably in CS or related discipline
Minimum 5 years experience
How to apply:
Email your cover letter and resume to: email@example.com and write “Mid-level Software Engineer” in subject line.
If you are an AD with experience designing paid social media ads for healthcare/pharma clients, we want to hear from you! You must have at least 3 years of experience working in Pharma and/or the HCP space and be able to provide portfolio examples to show it. You MUST be able to show work created for social media specifically. Send your portfolio and resume to firstname.lastname@example.org and reference “Art Director Freelance” in the subject line.
Primary responsibilities include, but are not limited to:
Direct client account management
Working directly with clients to develop standards and guidelines
Creating regular client reports
Preparing and participating in quarterly client reviews
Meeting regularly with clients, both remotely and on site
Supervisory responsibilities over remote, non-exempt employees, including:
Training engagement and support agents/moderators and creating process documents
Manage team performance to deliver to client standards including tracking of agent success levels, coaching agents to success and making critical staffing decisions based on this success level
Performing quality assurance on services delivered by the hourly team
Required skills and experience
Requires a minimum combination of 3-5 years of contact center team management or social media program management
Experience evaluating, coaching and improving team performance
Healthcare experience preferred
Proven project and detail management experience with ability to manage multiple simultaneous projects, cross-functional stakeholders and remote teams
Ability to balance the needs of the client while supporting the staff to successfully achieve the client’s business and social media or customer support goals
Ability to embrace change, be a team player, and enjoy developing creative solutions
Customer-service oriented (internal and external)
Ability to understand and interpret brand objectives from disparate sources, contribute to a social media program strategy, run its implementation, and provide meaningful insight into results
Understanding of quantitative and qualitative performance metrics and insights
Passion for social media marketing, tools, concepts, and emerging platforms; active social media user
Should be well versed in or be prepared to become well versed in at least one social media or messaging channel
Excellent communication, presentation, and listening skills
Skilled in Excel, Power Point and Word
Works well under pressure
This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective
Bachelor’s degree or equivalent experience required
Ability to travel required (post Covid)
How to apply:
Email your cover letter and resume to: email@example.com