Drive Engagement, Transactions and Loyalty with Social Media

Creating Emotional Connections Through Conversions to Influence Consumer Behavior

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Software and Services to Transform Your Customer Conversations

Managing Social Customer Experiences for the World’s Most Responsive Brands

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Compliant Social Media Engagement for Pharmaceutical Companies

7 of the Top 15 Pharmaceutical Companies Trust LiveWorld to Enhance Customer Experiences and Protect Their Brands

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Connecting Companies and Customers Through Conversations

Drive engagement, transactions and loyalty through messaging apps and conversational marketing. Your customers increasingly prefer to have 1-on-1 private conversations over social media when they need assistance purchasing products and services, or resolving customer service issues.

LiveWorld provides conversation-centric software, designed to integrate chatbots and human agents with your enterprise systems. We solve your scale, security, automation issues, allowing you to optimize your teams’ success.

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    Hours of social customer service & analytics delivered to brands

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    Posts and UGC reviewed every month

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    Conversations managed on Black Friday (42/minute - that's just for one client)

Start creating real connections with your customers - today!

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Our Solutions

Chatbot Management Software

Track, manage and measure chatbot efficiency and effective integration with enterprise applications.

Customer Service Messaging

Deliver quicker responses and personalization at scale with smart automation + live agents

Pharma & Healthcare Solutions

FDA compliant, adverse event management made simple

UGC Review & Engagement Services

Free up your team from routine moderation and engagement responsibilities so they can focus on high-value conversations

Strategy & Content Planning

Develop social media strategies that achieve real business objectives

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Connect directly with your customers on Messenger.

Drive engagement, transactions and loyalty with 1-on-1 conversations. Learn More

Real-time messaging, responses and resolution.

Manage multiple Messenger accounts and conversations, all in one place, at scale.

200 specialists. 70 countries/languages. 1 goal.

Connecting bots, brands and customers in one solution

Introducing the Human OS for chatbot management. Our platform enables seamless bot-to-agent transfers with full context awareness and integration with CRM and help desk applications to ensure natural and immediate conversations with your customers. Learn more about our platform

See It In Action

Improve Social Customer Service & Social Experiences

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