Software and Services to Transform Your Customer Conversations

Managing Social Customer Experiences for the World’s Most Responsive Brands

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Compliant Social Media Engagement for Pharmaceutical Companies

5 of the Top 15 Pharmaceutical Companies Trust LiveWorld to Enhance Customer Experiences and Protect Their Brands

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The Future of Messaging Apps Forrester Report

Prepare for Real-Time Interactions and a Conversation-Rich Tomorrow

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Connecting Companies and Customers Through Conversations

Drive engagement, transactions and loyalty through messaging apps and conversational marketing. Your customers increasingly prefer to have 1-on-1 private conversations over social media when they need assistance purchasing products and services, or resolving customer service issues.

LiveWorld provides conversation-centric software, designed to integrate chatbots and human agents with your enterprise systems. We solve your scale, security, automation issues, allowing you to optimize your teams’ success.

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    Hours of social customer service & analytics delivered to brands

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    Posts and UGC reviewed every month

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    Conversations managed on Black Friday (42/minute - that's just for one client)

Start creating real connections with your customers - today!

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Our Solutions

Chatbot Management Software

Track, manage and measure chatbot efficiency and effective integration with enterprise applications.

Customer Service Messaging

Deliver quicker responses and personalization at scale with smart automation + live agents

Pharma & Healthcare Solutions

FDA compliant, adverse event management made simple

UGC Review & Engagement Services

Free up your team from routine moderation and engagement responsibilities so they can focus on high-value conversations

Strategy & Content Planning

Develop social media strategies that achieve real business objectives

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Connect directly with your customers on Messenger.

Drive engagement, transactions and loyalty with 1-on-1 conversations. Learn More

Real-time messaging, responses and resolution.

Manage multiple Messenger accounts and conversations, all in one place, at scale.

200 specialists. 70 countries/languages. 1 goal.

Connecting bots, brands and customers in one solution

Introducing the Human OS for chatbot management. Our platform enables seamless bot-to-agent transfers with full context awareness and integration with CRM and help desk applications to ensure natural and immediate conversations with your customers.

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See It In Action

Improve Social Customer Service & Social Experiences

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