With an emphasis on local store marketing, the world’s largest retailer has more than 4,600 Facebook pages, in addition to its corporate page. Learn how LiveWorld helps them oversee its massive social presence, and manage colossal amounts of customer conversations during the holiday season.
Delivering quality customer support using social media.
Real-time customer service in social media requires humans and technology to work in tandem. Learn how LiveWorld helps this global logistics company provide more responsive customer care and real-time brand presence in social media. Now, it has peace of mind that the brand’s customers are receiving the experience they expect and deserve.
Building a brand in social media through online dialogue.
Zoetis, a new company and brand spun out of Pfizer, wanted to strengthen its relationships with customers and grow awareness for its brand name. Learn how LiveWorld helps Zoetis balance regulatory and legal requirements to manage brand building and lead generation programs by creating a direct dialogue with its customers.
The world’s largest consumer packaged goods company faced its second media crisis in three years with online claims that its product was causing harm. Both times, LiveWorld Active Listening Services spotted the crisis and helped the brand team develop and rapidly implement a response strategy.
STRATEGY + HUMAN CUSTOMER SERVICE + ENGAGEMENT + MODERATION + INSIGHT
At LiveWorld, we help large brands deliver better customer experiences in social media in the areas of marketing and customer service. Through our software and services, we’ll transform your social media into a measurable, effective communications channel.
By working with us, brands are able to create environments that attract and engage customers in ways that software alone and typical agencies can’t. We know how to make your customers’ social media experiences an extension of your brand in the real world – and how to turn social into results.
Hours of engagement, moderation & listening services delivered to large brands
Comments moderated per month
Conversations moderated on Black Friday in 24 hours (42/minute)
Start creating real connections with your customers - today!
There’s real power in conversations. Talking to your customers drives loyalty, whether it’s quickly resolving a customer issue or turning an everyday customer into an advocate. We’ll help you create engagement with customers to drive deeper relationships, build loyalty and make a real impact on the bottom line.
Protect your brand in social media. Our moderation services build your brand narrative, create a safe environment and mitigate problems. Designed to handle the scale of large-volume global brand, we blend the best of people and technology to empower humans, not to replace them.
Bring your real-world brand experience to social. We develop strategies that support your marketing objectives and business goals. And we know how to use this channel to get results, whether it’s building awareness or lead generation.
Insights & Analytics
Without context, information is meaningless. That’s why our social measurements provide clear analysis to show you what the data means. And we take it further by providing recommendations so you can tap into the voice of the customer and make better decisions quickly.
Do you know what they’re saying about your brand or competitors? LiveWorld does.
Stop ignoring customer complaints online.
Let LiveWorld show you how to turn social customer service into a brand differentiator.
200 specialists. 70 countries/languages. 1 goal.
Delivering remarkable customer experiences in social media
For 20 years, we’ve acted as the initial point of contact when customers reach out to the world’s largest brands online, delivering over 2.4 million hours of social customer service, moderation, and engagement. We leverage proprietary technology and trained agents to engage in 1-on-1 personalized conversations with unrivaled scale and efficiency.