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Latest Social Stories

  • Social Media Today logo 3

    July 13

    Leading Companies For Customer Service On And Off Social

    Name: Leading Companies For Customer Service On And Off Social Date: Thursday, September 10, 2015 Time: 9:00am PT/12:00pm ET Increasingly people are using social media as their primary channel for customer support. According to eMarketer, 72% of customers who complain on Twitter expect a brand to respond within an hour. For brands, how well you respond to […]

  • Social Media Today logo 3

    June 30

    Harnessing the Voice of the Customer in Social Media

    Social Media provides an unprecedented opportunity to leverage consumer conversations for real-time insight on your brand, marketplace and competitors, and assist in making smarter marketing decisions. Marketing professionals must determine how to best capitalize on this wealth of information to become a more data-driven and agile marketing organization. LiveWorld and Social Media Today recently hosted […]