STRATEGY + SOCIAL CUSTOMER SERVICE + ENGAGEMENT + MODERATION + INSIGHT
At LiveWorld, we help large brands deliver better customer experiences in social media in the areas of marketing and customer service. Through our software and services, we’ll transform your social media into a measurable, effective communications channel.
By working with us, brands are able to create environments that attract and engage customers in ways that software alone and typical agencies can’t. We know how to make your customers’ social media experiences an extension of your brand in the real world – and how to turn social into results.
Hours of social customer service & analytics delivered to brands
Posts and UGC reviewed every month
Conversations managed on Black Friday (42/minute - that's just for one client)
Start creating real connections with your customers - today!
Satisfying customers requires meeting them at the places at which they’re ready to engage and the moments in which they have problems. LiveWorld allows brands to deliver remarkable experiences through personal and personalized 1-on-1 conversations informed by customer history and information.
There’s real power in conversations. Talking to your customers drives loyalty, whether it’s quickly resolving a customer issue or turning an everyday customer into an advocate. We’ll help you manage conversations to drive deeper relationships, build loyalty and make a real impact on the bottom line.
Protect your brand in social media. Our moderation services build your brand narrative, create a safe environment and mitigate problems. Designed to handle the scale of large-volume global brand, we blend the best of people and technology to empower humans, not to replace them.
Extend customer’s real-world experience with your brand experience into everyday social media experiences. We develop strategies that support your marketing objectives and business goals. And we know how to use this channel to get results.
Do you know what they’re saying about your brand or competitors? LiveWorld does.
Stop ignoring customer complaints online.
Let LiveWorld show you how to turn social customer service into a brand differentiator.
200 specialists. 70 countries/languages. 1 goal.
Delivering remarkable customer experiences in social media
For 20 years, we’ve acted as the initial point of contact when customers reach out to the world’s largest brands online, delivering over 2.4 million hours of social customer service, moderation, and engagement. We leverage proprietary technology and trained agents to engage in 1-on-1 personalized conversations with unrivaled scale and efficiency.