Intelligent triage

Detect customer service issues and prioritize conversations through smart queues based on teams or agents’ roles, responsibilities, and skills.

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Scaled human interaction

Automatically thread comments and responses into a single view so agents can better manage public to private transitions of customer conversations.

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Case management of conversations

Configurable case management workflows let teams resolve issues quickly by prioritizing, escalating, and tracking conversations.

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Measure performance and reduce response time

Improve visibility into case resolution and customer conversations, making it easier to know what customers are saying and how to respond to their needs.

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Intelligent triage

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Scaled human interaction

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Case management of conversations

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Measure performance and reduce response time

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What is LiveWorld?

STRATEGY + SOCIAL CUSTOMER SERVICE + ENGAGEMENT + MODERATION + INSIGHT

At LiveWorld, we help large brands deliver better customer experiences in social media in the areas of marketing and customer service. Through our software and services, we’ll transform your social media into a measurable, effective communications channel.

By working with us, brands are able to create environments that attract and engage customers in ways that software alone and typical agencies can’t. We know how to make your customers’ social media experiences an extension of your brand in the real world – and how to turn social into results.

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    Hours of social customer service & analytics delivered to brands

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    Posts and UGC reviewed every month

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    Conversations managed on Black Friday (42/minute - that's just for one client)

Start creating real connections with your customers - today!

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Our Solutions

Messaging Apps

There’s real power in conversations. Talking to your customers drives loyalty, whether it’s quickly resolving a customer issue or turning an everyday customer into an advocate. We’ll help you manage conversations to drive deeper relationships, build loyalty and make a real impact on the bottom line.

Moderation

Protect your brand in social media. Our moderation services build your brand narrative, create a safe environment and mitigate problems. Designed to handle the scale of large-volume global brand, we blend the best of people and technology to empower humans, not to replace them.

Services

Extend customer’s real-world experience with your brand experience into everyday social media experiences. We develop strategies that support your marketing objectives and business goals. And we know how to use this channel to get results.

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Your customers are talking everyday online.

Do you know what they’re saying about your brand or competitors? LiveWorld does.

Stop ignoring customer complaints online.

Let LiveWorld show you how to turn social customer service into a brand differentiator.

200 specialists. 70 countries/languages. 1 goal.

Delivering remarkable customer experiences in social media

For 20 years, we’ve acted as the initial point of contact when customers reach out to the world’s largest brands online, delivering over 2.4 million hours of social customer service, moderation, and engagement. We leverage proprietary technology and trained agents to engage in 1-on-1 personalized conversations with unrivaled scale and efficiency.

Learn more about LiveWorld’s Engagement Services

Let's Talk

Turn online dialogue into measurable business results.

Contact Us