Number of openings: multiple
Location: These are part-time, work-at-home positions.

Job description:

Moderation services to include any or all of the following duties as requested by LiveWorld, and according to the policies of the Company and its various clients:

Content Moderation
Sweeping of client content, which can include Facebook Wall posts and comments, message boards, chat boards, user groups, blog entries, videos, pictures, or audio files on either LiveWorld or client platforms. Tasks may include the following:

• Reviewing user content
• Tracking user content
• Taking action on content (such as hiding, deletion, user response, or escalation)
• Tagging user-generated content

Brand Response Moderation

• Review user comments
• Respond to comments with pre-determined responses
• Alert Moderation Manager of trends leading to need for new or updated responses
• Escalate as required

Foreign language fluency:

LiveWorld provides moderation in many languages and defines fluency as complete competency in reading, writing, and speaking at a native or near-native level. Language needs vary depending on client needs. Currently, all moderator applicants must be fluent in English.

Additionally, we are actively recruiting individuals with fluency in the following languages:

• Hungarian
• Czech
• Romanian
• Korean
• Thai
• Vietnamese
• Japanese
• Tagalog (Philippines)
• Bahasa (Indonesia)
• Spanish
• European French
• Canadian French

Training and reporting:

• Shift reports completed at end of shift, including as required:
• Numbers of posts read, actions taken
• Hot or promotional topics (anecdotal or numerical info)
• Specific client requirements (merchandise requests, for example)
• Problems and issues
• Escalations
• Familiarity with all training documents
• Participation in live training sessions
• Quality assurance exercises or observation

Required skills/traits:

• Familiar with social media (including, but not limited to Twitter, Facebook, MySpace etc.) and online community activities/types of content (blogs, video, images, audio, discussion board posts, etc.)
• Current and active participation in Facebook fan pages, groups and discussion threads a plus
• Competent typist and computer user
• 18 or older and have good communication skills
• Previous moderation experiences a plus, but not required
• High-speed Internet access a must

How to apply:

Please complete the LiveWorld Moderation Personnel Application.