Engagement Services

CREATING REMARKABLE EXPERIENCES WITH CONVERSATION

There’s real power when your brand interacts with your customers 1-on-1. Talking directly with your audience creates appreciation and drives loyalty, whether it’s quickly resolving a service issue or turning an everyday consumer into a brand advocate.

We’ll help you create better engagement and create deeper relationships through 1-on-1 conversations with customers that build loyalty and resolve service issues.

LiveWorld Engagement Services creates dialogue that makes your brand more social and amplifies programs for both marketing and customer service.

Proactive. For marketing teams, we provide a dynamic and interactive social presence that will make it easier to drive awareness, increase digital word-of-mouth, develop brand advocates and grow your audience through 1-on-1 engagement.

Responsive. For marketing and customer service teams, we make it simple to find the social media conversations that matter most to your organization and your customers. By blending humans and technology, our Engagement Services quickly filter out the inapplicable comments so your team can simply focus on high-value customers and legitimate complaints.

Liveworld Engagement Services are highly flexible, designed to provide the level of support and interaction your brand needs for everything from campaign launches to seasonal surges.

  • Engage more customers and create more appreciation with 1-on-1 conversations
  • Easily identify the conversations that require a response from customer service and support
  • Escalate and funnel customer inquiries to the appropriate group for response
  • Reach out to customers and convert them into loyalists, and turn loyalists into advocates

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