Your customers, not your products, make your business. So why wouldn’t you treat them with the same amount of importance? Over 66% of consumers have stopped doing business with a brand after only ONE bad experience.
Don’t let this happen to you. Make sure your customer service team is equipped with the right tools and resources to understand, engage, and resolve any customer issues that come their way. Remember, a happy customer becomes a new loyalist and will lead to revenue increases for your brand.