Elevating Social Media Engagement: LiveWorld Connects You with Your Customers 24/7

April 8, 2024
Posted by: Jason Liebowitz, VP- Sales

Effective customer response and engagement is needed around the clock. Consumers do not think in traditional business hours, especially when a potential purchase opportunity is only restricted by how far their phone is. They expect support, engagement, and interaction to be available on-demand. User-generated content (UGC) flows incessantly, and customers expect timely, accurate responses regardless of the time of day. Maintaining a consistent brand voice in the digital realm is essential for building trust and loyalty. However, while staffing, training, and maintaining a dedicated team can be costly and time-consuming, failing to address these challenges head-on can result in negative feedback and poor customer retention. 

The Challenge: Beyond Business Hours Engagement 

Social media engagement demands a shift from conventional business hours to UGC hours. Customer interactions are not bound by the 9-to-5 schedule. A brand’s responsiveness during “buyer hours” is crucial for fostering positive customer experiences. 

Key Challenges: 

Comprehensive personalized engagement and support:  

  • Personalized support tailored fosters meaningful connections and satisfaction. 

Maintaining human touch while driving engagement at scale: 

  • Balancing automation with empathy sustains authentic engagement across audiences. 

The Solution: LiveWorld’s Personalized Engagement 

 LiveWorld offers solutions that address the challenges of social media engagement with agents that serve as an extension of your brand. Connecting with customers on a personal level meets their expectations that will build lasting relationships and loyalty. 

Key Features of LiveWorld’s Solution: 

  • Brand Extension: Our agents become an extension of your brand, embodying its voice and values to create authentic and personalized connections with customers. 
  • Varied Engagement Options: Engagement and personalization can vary from 100% scripted responses to deeper conversations. LiveWorld solutions are customized to your needs that are personal, yet scalable.  
  • Complaint Mitigation: LiveWorld adeptly handles complaints and provides customer support that ensures customers feel heard and valued, mitigating potential issues before they escalate. 

The Outcomes:  Unlocking social customer support 

LiveWorld’s comprehensive conversation solutions yield tangible outcomes that   build deeper connections. 

Key Outcomes: 

  •  Improved Relationships: Connecting on a personal level builds deeper and more meaningful relationships between your brand and customers. 
  • Valuable Insights: Non-robotic and relevant engagement generates valuable insights for your business, aiding in strategy development and decision-making. 
  • Increased Loyalty and Retention: Customers appreciate the human touch, which leads to increased loyalty and improved retention rates. 
  • Revenue Growth: Positive engagement, coupled with customer satisfaction, contributes to increased revenues and business growth. 


To further guide businesses in mastering the art of social media engagement, LiveWorld offers a resourceful blog post titled “Social as a Lifeline.” This insightful post delves into the intricacies of leveraging social media as a powerful tool for building connections and driving business success. 

In conclusion, LiveWorld unlocks social by  transforming  engagement that creates  a strategic advantage. By embracing a personalized approach that transcends traditional business hours, businesses can foster deeper connections, gain valuable insights, and ultimately thrive.