Customer Support

Pain Point

It’s difficult to handle customer support inquiries at scalable cost and quality

Challenge: In-house resources are not properly equipped for the nuances of social media customer service.

Solution: Augment in-house resources with full-service social media experts.

Pain Point

Unhappy customers cause reduction in sales and damage brand reputation

Challenge: Phone support and in-person support are expensive.

Solution: Social media customer service is more affordable, offering a lower cost per customer inquiry.

Pain Point

 A dissatisfied customer will tell 15 people about their experience

Challenge: Customer support inquiries are on the rise and people want answers within the same day.

Solution: Amplify support system with to 24/7 coverage, audit tracking, and case management.

Let us address your specific pain points with our custom built solutions