REIMAGINED HUMAN INTERACTIONS FOR IMPROVED SOCIAL CUSTOMER SERVICE
LiveWorld’s conversation management software is designed to make it easier for companies to identify, route, prioritize, respond to, and resolve customer issues and complaints on social media and messaging apps. Thanks to a highly configurable collaborative framework, case management, escalation workflows, and SLA automations, our social customer service software empowers brands and enterprises to handle the volume and complexity of social media inquiries, and effectively use social media for customer service. LiveWorld leveraged nearly 20 years of experience building social media and online community platforms to create this next generation social media software that is designed for both speed and scale. Our software applies a proven customer service framework to social media and automates many of the time-consuming manual activities that are required to effectively engage with customers, and provide better social customer service.