Careers
Remote-centric, Collaborative Culture with a Strong DEI Commitment
We believe in empowering employees and driving business success through a pragmatic approach to Diversity, Equity, and Inclusion (DEI). We’ve embraced a remote work environment long before it became the norm, fostering a collaborative company culture designed for agility and speed. Here, every team member is valued, our clients are loyal, and innovation flourishes in an environment where trust, accountability, and contribution shape our daily interactions and decision-making.
Effective and productive in your home office
creative and intelligent people
of employees have been here for 5-20 years
US states and 12 countries
women
Diverse people, diverse ideas
Employee Testimonials
Animesh C - Social Media Agent
Work from home is the buzz word now, we have been doing it for 25 years! Working in LiveWorld has made me think out of the box and come out with innovative solutions to many a problem. The flexibility in choosing our hours helps create a great Work-Life balance. I absolutely love their Open Door policy.
Briant L - Senior Manager, Client Service
I’ve been with LiveWorld for 18 years and it has literally changed my life. Having been in a wheelchair since I was 2 years old, LiveWorld has afforded me the opportunity to do substantial, important work that I may not have had the ability to do otherwise. They have not only provided me with a career that I enjoy and am good at, but have expanded my horizons as to what is possible for me in my life.
Lyric R. - Social Media Agent
I enjoy working for LiveWorld because of the never-ending support I receive. You won’t find many companies that willingly provide you with as much support as you need to strive. No matter my trials, I can always receive help to get on the right track.
Mimi F - Payroll Specialist / HR Administrator
I love working at LiveWorld because of the remote work with flex schedule availability making it a great work/life balance and the employees here are the best most hardworking and caring people I have ever worked with.
Chantel S - Social Media Agent/AOC
I love working here because I can still do meaningful work with great coworkers, all from the comfort of my own home. LiveWorld has given me the flexibility, freedom, and the ability to balance my work and personal life, and I can’t imagine doing this kind of work anywhere else!
Thiago T - Social Media Agent
I am incredibly grateful for the opportunity to contribute to LiveWorld’s success. Their leadership in the field of social media has provided me invaluable experience and professional development. I’m also proud to be part of a company that is committed to fostering a diverse, equitable, and inclusive work environment.
Disrupting the traditional office culture
We reward hard work, deep thinking and play. We believe in fully remote offices, flexible hours, generous time off and vacation. Because we know that when our people are working, they are ON. And that for everyone to do their best, they also need to disconnect. What we don’t believe in is status quo.
Careers At LiveWorld
LiveWorld is a digital and social marketing agency empowering companies to scale online dialogue in web, social media, and messaging apps allowing stronger connections and deeper relationships.
Social Media Agent
At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.Midlevel Software Engineer
Join our dynamic team as a Software Engineer and continue the development of cutting-edge AI based web application solutions.Primary responsibilities for the various agent positions may include, but are not limited to:
Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
Research customer service answers, in some cases client CRM systems.
Identify and escalate trends, topics, sentiment, and emerging issues
Required skills and traits
Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
Strong keyboard skills
Ability to navigate between multiple systems or applications simultaneously
Demonstrated personal or professional success engaging in a social channel
Recommended education and experience
Minimum 18 years of age required 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
Some experience in a call center environment helpful.
Work-at-home experience helpful.
Social media moderation and engagement experience preferred but not required
Healthcare background desirable but not required
Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
College Degree or equivalent experience preferred
Environment and Technical Requirements
Dependable, high-speed Internet access
Dependable telephone access (landline preferred for training)
Ability to work in a quiet and secure home office atmosphere
Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
Language Fluency Requirements
All applicants must be fluent in English.
Some positions involve fluency in reading and writing in other languages
Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
We are currently recruiting US Residents with fluency in the following languages:
English
Danish
Dutch
Flemish
French
German
Hebrew
Italian
Norwegian
Portuguese
Spanish
Swedish
Join our LiveWorld team and enjoy
Work at home
Flexible scheduling
Dynamic environment in fast paced social industry
Opportunity to learn new skills and further develop existing skills
Opportunity to learn within healthcare and non-healthcare industries
HOW TO APPLY
For US Residents, Apply at: http://liveworldweb.wpenginepowered.com/HR/US/
For Non-US Residents, Apply at: http://liveworldweb.wpenginepowered.com/HR/NONUS/
*LiveWorld is not currently recruiting Non-US Applicants.
Join the LiveWorld Team! LiveWorld is a Human-Led, AI-Powered intelligence systems company which includes digital marketing agency solutions, moderation services, and software platforms, that helps brands engage safely and effectively in digital channels. With deep expertise in healthcare and pharma, LiveWorld combines compliance, engagement, and insight solutions to transform customer relationships through social and digital media.
With over 30 years of making connections, we leverage our social media DNA to deliver continuous learning through intelligence systems and emotion-driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals, healthcare, and financial/travel services. LiveWorld is headquartered in Campbell, California, with an additional office in New York City. Come join our award-winning agency.
LiveWorld is an equal opportunity employer with a commitment to diversity, equity, and inclusion, and will not discriminate against any applicant for employment because of age, color, sex, sexual orientation, disability, national origin, race, religion or veteran status. To learn more about our commitment to DEI visit: LiveWorld-DEI-Policy-AUG2024
JOB DESCRIPTION
Join our dynamic team as a Software Engineer and continues the development of cutting-edge AI based web application solutions. The Midlevel Software Engineer with AI expertise, reporting to the Vice President of Software, will play a critical role in developing full stack AI based web application, participating in all phases of software development lifecycle, integrating with AI within web applications built in Ruby on Rails & Python. Knowledge of machine learning models, utilizing NLP techniques, and AI agent knowledge is important for this role,
You will work closely with product and engineering teams to deliver scalable, real-time AI-driven solutions.
This is an exciting opportunity for a software developer with experience in NLP, machine learning models, API development and AWS Gen AI to have a direct impact on the growth and success of a dynamic technology company.
REQUIRED SKILLS AND TRAITS
- Proven Experience: At least 2+ years of experience in web applications integrating AI/ML, with hands-on experience with NLP to enhance preprocessing of data, and AWS Gen AI.
- Proficiency in Python for AI/ML model development and Ruby on Rails or similar for backend integration.
- Proficiency with Django and Celery or similar background job processing frameworks
- Experience building agents and MCP
- Experience with front end Javascript frameworks like AngularJS and React.
- AI/ML Frameworks: Experience with popular AI/ML frameworks such as TensorFlow, PyTorch, BERTopic or similar, with the ability to apply them in production environments.
- Experience implementing and consuming RESTful APIs. Major plus if familiar integrating with social network APIs like Facebook, Twitter, Instagram, YouTube and LinkedIn APIs
- Demonstrate interest in incorporating designs from mockups to UI components on the application
- Solid skills with git. A GitHub profile with open-source contributions is a major plus
- Strong practice of TDD/BDD using RSpec, Jasmine, and Cucumber
- Familiarity with SQL (PostgreSQL or such), Elasticsearch, Python, AWS
debugging errors through logs is a plus. Can work effectively with a remote team of engineers as well as independently.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong work ethic and can-do attitude.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s or master’s degree, preferably in CS or related discipline
- Minimum 4 years’ experience
- Knowledge of AI/ML Foundation Models: Familiarity using pre-trained models like GPT, AWS Bedrock models, others,
- Knowledge of AWS Bedrock and Gen AI solutions.
- Experience with programming languages: Python (for Bedrock workflows), Ruby on Rails or similar and JavaScript framework like Angular JS, React (for full-stack development).
- Business understanding: Ability to translate business problems into ML solutions.
ADDITIONAL REQUIREMENTS
- Position requires the employee to reside and work within the United States. Candidates must be authorized to work in the U.S. without employer sponsorship.
- Ability to work effectively in a remote work environment.
- Willingness to learn and use new tools, including AI-enabled platforms.
- Self-motivated, organized, and able to work independently.
JOB BENEFITS
- Competitive salary
- Stock options
- Full benefits package including health, dental, vision, life insurance, and 401K.
- Health and dependent Care FSA/HSA options.
- Paid Time Off and 10 paid company holidays.
- Experience in a fast-paced and team-oriented work environment.
Interested candidates are invited to submit their resume to trwhite@liveworld.com.