Liveworld
Strategy, advice, and inspiration for digital marketing and social media experts
The Importance of Social Customer Service for Business
Part 1 in the Series: Social Customer Service Now more than ever, customers are taking their customer service issues to social media. But do you know how high the stakes are? Several studies show that it is critical for businesses to have an effective social customer service program. According to J.D. Power and Associates, 67% […]
Read moreLiveWorld’s Latest Advancement in Social Media Software
Last week we released our new conversation management software for customer-obsessed brands. LiveWorld’s SaaS platform enables brands to manage customer conversations across social media and messaging apps in real time – thus enhancing social customer service and customer engagement. Not only will the software make your customers love you even more, it’ll make the entire conversation […]
Read moreOver 60% of consumers have used social media to chat directly with a brand
Your consumers are on social media – are you? Over 60% of consumers have used social media to chat directly with a brand. If your brand isn’t on any social networks, you aren’t engaging with all your current and potential customers. Why is this a problem? Your customers want to get to know you and […]
Read moreIt’s here! Software to deliver better social conversations.
Customers are going to love you even more. Today we are announcing a new standard in social media and messaging app software. With LiveWorld, brands like yours can redefine how you engage the people who matter most to your business, your customers. LiveWorld now makes it easier to listen, respond, and rapidly resolve customer issues in […]
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