Strategy, advice, and inspiration for digital marketing and social media experts

Introducing boomers to social networking and community

Jenna Woodul post by: Jenna Woodul

Working with one of our clients this week, I’m thinking about how to engage women in their 50s in online community. Despite that fact that online community was invented by Boomers (many of us cut our online teeth on newsgroups, BBS discussions, and IRC), the Groundswell profile tool shows that 44% of the Boomer population are not active in […]

Interviewing stakeholders

Jenna Woodul post by: Jenna Woodul

Working on the cultural aspects of a community, it’s helpful to interview people who work closely with a company’s customers. People who spend hours with folks on the phone and in person (or even in e-mail exchanges)have great insight to offer for an online cultural framework. They know what most customers ask about, what they […]