Strategy, advice, and inspiration for digital marketing and social media experts

It’s here! Software to deliver better social conversations.

19 April 2016
Posted by: Matthew Hammer

Customers are going to love you even more.  Today we are announcing a new standard in social media and messaging app software. With LiveWorld, brands like yours can redefine how you engage the people who matter most to your business, your customers. LiveWorld now makes it easier to listen, respond, and rapidly resolve customer issues in […]

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Conversation Management Software Video Demo

18 April 2016
Posted by: Matthew Hammer

LiveWorld is designed to manage customer conversations across social media and messaging apps — in real time — for customer service and engagement. As the world of social media expands to the age of messaging, brands are challenged now more than ever to be conversation-centric to deliver customer care and engage consumers. By combining the […]

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Three Things You Need to Know About Facebook Reactions

9 March 2016
Posted by: Matthew Hammer

Facebook recently released five new ways that people can interact with content beyond the traditional like, comment, and share buttons by introducing Reactions, which include: love, haha, wow, sad and angry. While there are many articles that describe how Facebook Reactions will affect social content marketing strategies, today we’re taking a peek at the nuts […]

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Using Twitter’s Direct Messaging Deep Link to Deliver Better Social Customer Service

Posted by: Matthew Hammer

Twitter has emerged as a vital customer service platform. With the recent advent of Twitter’s new Direct Messaging Deep Link, brands can more easily deliver social customer service that delights their customers. Customers are increasingly drawn to the convenience and speed of dealing with issues online. They’re rejecting the convoluted phone menus and call center […]

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