Category: social media management software and services

The Keys to Customer Engagement on Social Media

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liveworld post by: liveworld

Part 3 in the Series: Social Customer Service Customers have high expectations for social customer service. At LiveWorld, we’ve found that 42% of consumers expect a response from companies on social media within an hour. However, many companies are failing miserably at meeting those expectations – 33% of consumers who reach out on social media for […]

Social Listening Best Practices for Better Customer Service

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liveworld post by: liveworld

Part 2 in the Series: Social Customer Service Social customer service is growing by leaps and bounds. Nielson found that 33% of customers prefer it to the phone – and that number will only go up. Listening to social conversations and detecting customer service issues are key – you can’t respond to customer questions or […]

Over 66% of consumers have stopped doing business with a brand after only one bad experience

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liveworld post by: liveworld

Your customers, not your products, make your business. So why wouldn’t you treat them with the same amount of importance? Over 66% of consumers have stopped doing business with a brand after only ONE bad experience. Don’t let this happen to you. Make sure your customer service team is equipped with the right tools and […]

The Importance of Social Customer Service for Business

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liveworld post by: liveworld

Part 1 in the Series: Social Customer Service Now more than ever, customers are taking their customer service issues to social media. But do you know how high the stakes are? Several studies show that it is critical for businesses to have an effective social customer service program. According to J.D. Power and Associates, 67% […]

LiveWorld’s Latest Advancement in Social Media Software

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liveworld post by: liveworld

Last week we released our new conversation management software for customer-obsessed brands. LiveWorld’s SaaS platform enables brands to manage customer conversations across social media and messaging apps in real time – thus enhancing social customer service and customer engagement. Not only will the software make your customers love you even more, it’ll make the entire conversation […]

Procurement & Marketing working together: Be Social Effectively and Cost Effectively

liveworld post by: liveworld

As social media has become a more valuable tool for the marketing department, brands have developed an increased dependency on agencies, external vendors, and software to manage customer conversations on social. But there’s plenty out there that needs to be managed. For example, if you’re in the pharmaceuticals industry you must track adverse events on […]

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