Author: Matthew Hammer

Does Your Social Media Strategy need a Reboot?

Social Media Strategy Workbook - LiveWorld
Matthew Hammer post by: Matthew Hammer

Quarterly reviews are recommended for Pharma Marketers Social media is an incredibly powerful way to connect with your customers, learn more about them, and engage in conversations that become brand experiences that can drive product awareness, increase transactions, and boost loyalty. In fact a 2018 study by Nielsen confirms that social media is ranked as […]

Is Messaging The Best Channel for Customer Service?

Customer Service Messaging - LiveWorld
Matthew Hammer post by: Matthew Hammer

In today’s on-demand world, customers expect to reach customer service almost instantly. Traditional digital channels like web and email no longer provide the experience customers accept. Looking for a sure-fire way to gain the competitive edge? Be there when your customers want you. 41% of companies ignore customer service emails. – Customer Service Benchmark Report 86% of […]