LiveWorld - How to Scale Social and Maintain Customer Engagement in Regulated Industries
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How to Scale Social and Maintain Customer Engagement in Regulated Industries

Social media marketing for companies in regulated industries poses special challenges—challenges such companies can, and should, face if they wish to remain competitive. The ability to engage deeply with customers in social will increasingly define the world’s best-of-class products and companies. Drawing on our experience at LiveWorld, working with major brands in the pharmaceutical and […]

Your Brand Could Use a Sense of Humor. Seriously.

Did you know humor can help you engage with your customers on social media, clarify your brand’s voice, and extend your social reach? It’s true. Here at LiveWorld, we encourage our clients and their brands to tap into their sense of humor every once in a while—it draws an audience in, extends a welcoming hand, […]

Social Media Safeguards for Healthcare and Regulated Industries

Social media has tremendous power as a tool for effective, affordable marketing and customer service — and yet many companies in highly regulated industries, such as healthcare, avoid engaging it for fear of the legal and regulatory challenges it introduces. As the CEO of a company that works with major brands in the regulated pharmaceutical […]

Legal & Marketing Panel Wrap-up

Earlier this week, LiveWorld held its first social media lunch and learn event in Bridgewater, New Jersey. Modeled from the success of a similar event at Social Media Week 2013, the event brought together an intimate group of like-minded marketing professionals for a case study presentation and panel discussion over lunch. Zoetis kicked off the […]

Content moderation: Don’t wait until the last second

The big online promotion, event or contest that your company has been planning is about to go live. Everything is in place. The graphics on the landing page are brilliant. The company branding is subtle and perfectly placed. The advertising has been creative and thorough. Everybody involved knows what to do and when to do […]

Shelly Palmer Digital Leadership Podcast Episode #37 – Peter Friedman, Chairman and CEO of LiveWorld

LiveWorld is a trusted social media moderation partner to the world’s largest brands, and it provides brands a competitive advantage through management of user content, amplifying brand presence and increasing customer loyalty. Shelly talks to LiveWorld’s Chairman and CEO, Peter Friedman, to find out some more about the company. What differentiates LiveWorld from other similar […]

5 tips for managing customer relationships through social

When it comes to social media, most companies are not actually very social at all. Instead they are stuck in the traditional broadcast, digital and public relations marketing models of talking at customers. They just are using social channels to do it. Here is a short list of best practices to join and develop online […]

Using Social Media to Grow Your Event

While event marketing focuses on the face-to-face experience of attending, sponsoring, and speaking at trade shows or industry meet-ups, social media facilitates similar shared experiences, creating brand advocates on a much larger scale. Adding social media to your event marketing strategy allows audiences to contribute to event content, promote the event to their followers and […]