Category: conversational marketing

Improve Customer Engagement with More Frequent, Quality Interactions

Customer engagement
Danny Flamberg post by: Danny Flamberg

More engagement is on the lips and on the wish list of every marketer. The common understanding is that “engagement” is an aggregate measure of a variety of interactions, which include clicks, likes, comments, shares, downloads, sign-ups, retweets and re-posts. Engagement is a proxy for conversion in environments where goods and services aren’t directly sold. […]

Marketers Source UGC for Authentic Voice of the Customer

User generated content - LiveWorld
Danny Flamberg post by: Danny Flamberg

There is a persistent belief in the wisdom of the crowd. In the public square, this belief plays out in our jury system. Online it plays out daily with the creation and trafficking of user-generated content (UGC). Each day hundreds of millions of photos, videos, social media comments, peer and product reviews, tweets, pins, conversations, […]

Facebook Comment Moderation with LiveWorld Software

Facebook Comments Social Plugin- LiveWorld
Matthew Hammer post by: Matthew Hammer

Moderate Facebook Comments and Enhance User Engagement To allow comments or not to allow comments? Organizations in virtually every industry grapple with this question. Brands crave customer engagement, but active consumer involvement can be a double-edge sword. For every helpful or inquisitive comment, there are likely an equal amount of spiteful, rude and even inappropriate […]

Shifting From One-Way Broadcast to Two-Way Dialog Changes Everything

Matthew Hammer post by: Matthew Hammer

This article was previously published in AdWeek on April 10, 2017 It’s time marketers put down the megaphones and join in a dialog with each customer Marketing tactics are changing. Consumers are bombarded with marketing messages from every possible channel. Television, radio and satellite commercials are not to be outdone by print ads, pop-up ads, […]

Leading Brands Create Emotional Connections with Customers

Strengthen emotional connections online - LiveWorld
Matthew Hammer post by: Matthew Hammer

This article was previously published in MarTech Advisor on April 4, 2017 Brands are personalizing messages with consumers to strengthen their emotional connections. Jason Kapler, Vice President of Marketing at LiveWorld, covers how messaging apps have opened new opportunities for brands to engage in more human-to-human conversations Brands are getting personal with consumers by strengthening […]

5 Key Strategies to Enhance Pharma Social Media Marketing Campaigns

Pharmaceutical social media
Dawn Lacallade post by: Dawn Lacallade

Social media is integrated into the daily lives of consumers, often engaging with brands for customer service support – except when it comes to pharmaceutical companies. Regulations have often deterred pharma brands from the open social media dialogue consumers experience with retail, travel and hospitality brands. However, the demand for conversational interactions via social media […]